FAQ
Q: What is the minimum order quantity?
A: The minimum order quantity is 10 bottles/set.
Q: How long does it take to ship?
A: In-stock orders will be shipped within 24 hours.
Q: What purity level can you provide?
A: Standard purity 99%.
Q: Which courier service do you use?
A: FedEx, DHL, UPS, and postal services are available.
Q: How long does shipping take?
A: Approximately 10-15 days.
Q: Can you provide a COA (Certificate of Authorization) and HPLC (High-Performance Computing) report?
A: Yes, all goods undergo professional testing before shipment.
Q: Do you support OEM/ODM?
A: OEM/ODM service is supported, subject to the minimum order quantity requirement.
Q: What are the after-sales service procedures?
A: After the customer receives the goods, if the quality problem is confirmed to be caused by our production, a free replacement or refund is available. We uphold a pragmatic and responsible service principle, actively responding to and properly handling all kinds of issues, without shirking responsibility or avoiding problems, and making every effort to protect the rights and interests of our clients.
Q: What payment methods are available?
A: We support bank transfers, Bitcoin, Transferwise, and Xoom.
